Help Desk

Help Desk Hours
Available 24/7

Call 701.662.8350 (local) or 1.888.840.6382 (toll free)


Please have your login ready before you call the help desk.
When emailing support please include a phone number where you can be reached.

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How to Set Up goNDTC Email

In order to complete this process, you will need to know your goNDTC email address, username and password.
If you don't know your password, you can call the helpdesk at 1-888-840-6382 for assistance.

If you are setting up your email to be accessed from more than one location (computer, mobile device, etc.) you should consider using IMAP instead of POP email protocol. This will keep your email in sync, no matter what device you are accessing mail from. If you choose IMAP for setting up your mobile device, you will need to change your computer email client to match.


Incoming Mail Server
username {this is your email address, without the }
your e-mail password


Outgoing Mail Server
username {this is your email address, without the}
your e-mail password

**NOTE: Username and Password for Outgoing Mail Servers may show up as *Optional*. For email, these settings are required in order for our mail server to allow you to send mail from your phone. email uses an SSL security certificate. If your email client asks for security type, choose SSL. The ports associated with SSL are:

  • POP3 SSL - 995
  • IMAP SSL - 993
  • SMTP SSL - 587

Set up goNDTC email on your Mobile Device

Set up goNDTC email on your iPhone, iPod, or iPad

Email Change Form

Email messages (sending or receiving) are limited to a size of 10MB. This pertains to messages that are either text based or include attachments. For email larger than 10MB we recommend using a program such as icq or ftp. View the downloads below if you do not already have these programs installed on your computer.

Only 10MB are allowed to be sent per email. No email is stored on the server once it has been checked.

Our server blocks .zip files due to the extensive use of .zip files to deliver viruses. We recommend using an ftp alternative such as Dropbox to transfer files.

**An email account that has not been logged into for 365+ days will be considered inactive and all stored email on the server will be deleted.**

To change your password, click on the Options on the right side of the screen and choose Preferences. Change password is found under the General tab. To change it, type in your new password and then again to confirm and click the Change button. Click close at the bottom of the page. Passwords take effect immediately! The next time you check your email or dial in, you will need to use your new password. Passwords need to be 6-8 characters long. Use only letters and numbers. Passwords are case sensitive. An uppercase "T" is different than a lowercase "t". If you do not remember your password or enter it wrong 5 times, your account will be locked. (This is to help control spammers that try to guess simple passwords and gain access to your email account for malicious activity.) If this should happen, please call the Help Desk at 662-8350 to have your account unblocked or to reset your password for you. Old passwords will not be given out, only reset to the default.

Forgot your password? - How to set up password retrieval questions so you can recover it if you do!

NDTC's mail server now supports a self-service password reset. In order to use this, however, you must first create at least two password retrieval questions.

To do this, log into NDTC's webmail at Then, at the top right of the window, click "Options", then "Preferences" on the drop-down menu, as shown below:

Next, click the "Change password" button:

Select a suggested question by clicking the drop-down arrow on the right side of the "Suggestions" box, or create your own questions by typing the question into the "Question" field. Add your own answer in the "Answer" field, and click the "Add Question" button. This will add your question and answer set above the "Suggestion" section. Remember, you must do this a minimum of two times.

Now, if you ever forget your password, you can simply click the "Forgot Password" link on the login page and answer your questions!

Another option is to add an alternate email address to the "Recovery Email" field. The password reset page will give you the choice between answering questions or emailing a password reset email to the alternate email address. If you have another email address, it would be wise to add this as a backup method for resetting your password.

Away from home?
You can also access your email from any Internet access point using WebMail.


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Internet Safety

The Internet offers many opportunities for learning, constructive entertainment, and personal growth. It can also be a very unsafe place for your child. Here are some tips for protecting your child on the Internet.

  • Keep the computer in the family room or another open area of your home. Be aware of any other computers your child may be using.
  • Post clear, simple, easy-to-read rules for Internet usage such as the time of day that they can be online, the length of time, and appropriate areas for children to visit.
  • Let children show you what they can do online and visit their favorite sites.
  • Have children use child-friendly search engines. Here are a few:
    • Ask Jeeves for Kids ( Developed by the creators of the Ask Jeeves search engine, this site provides links to websites with information on virtually any topic.
    • Cybersleuth Kids ( This site directs online searches by pre-organizing web links and information into categories and sub-categories.
    • Yahooligans ( As it's name implies, this site was created by the developers of the Yahoo! search engine. It's greatest strength is that the pre-selection of links will help limit the number of "hits" a search query returns. Also, the query will return hits that anticipate a student's interest in related sites (e.g., the term "Husky" will return sites about Siberian Huskies, dogs, and dog sledding).
  • Know who children are exchanging email with and only let them use chat areas when you can supervise.
  • Always maintain access to your child's online accounts and randomly check his/her email. Be up-front with your child about your access and reasons why.
  • If children use chat or email, talk to them about never meeting in person with anyone they first "met" online.
  • Consider using filtering or monitoring software for your computer.

Other tips for Internet safety:

  • Websites for children are not permitted to request personal information without a parent's permission. Talk to children about what personal information is and why you should never give it to people online.
  • Talk to children aobut what to do if they see something that makes them feel scared, uncomfortable, or confused. Show them how to turn off the monitor and to tell a trusted adult if they see something that bothers them online.
  • Keeping your child company at the computer is also a good way to spend quality time together - and help with their education. For example, if your child is researching a school project, you can help them learn to search effectively, check their reading skills and discuss the information you find.
  • Be alert to danger signals. Your child may be at risk if he or she:
    • Quickly turns off the monitor or changes screens when you enter the room
    • Spends long periods of time on the computer, especially at night
    • Starts getting calls from strangers (or if you see unexplained long distance charges on your phone bill)
    • Receives email, letters or gifts from someone you don't know


Child Safety on the Information Highway by Lawrence J. Magid. Copyright ©1994 National Center for Missing & Exploited Children (NCMEC).
"A Parent's Guide to Internet Safety" - U.S. Department of Justice, FBI Publication

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